InDialog’s Chatbot can always answer more than 90% of the company’s customer inquiries? And the Chatbots learns from every question that it cannot answer, to make sure that it never makes the same mistake twice.
Enhance your customer experience and optimize your business with InDialog!
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Smart Artificial Intelligence chatbot, voicebot and SMSbot!
Make your business smarter by releasing resources, reducing manual tasks and ensuring a better customer experience with personal guidance and a 24-hour chat.
Chatbot
InDialog’s Chatbot is ready to respond to your customers’ inquiries – 24/7/365. The Chatbot can quickly be implemented on your website as a regular chat box. What’s not regular, however, is the dynamic language recognition, instant response time, high level of service, and unique customer experience that the Chatbot provides, while also freeing resources for your business.
Phonebot/Voicebot
With InDialog’s Phonebot, the phone will be picked up by a robot when customers call. The call is always answered immediately, eliminating frustrating phone queues. The robot is excellent at understanding, decoding and talking to customers, and can handle a very large part of the calls – or forward them to an employee who – thanks to the Phonebot – now has extra time to help them.
SMSbot
The SMSbot is a strong compliment to our other two solutions but can also be used independently. The SMSbot has the same single features as the chatbot, but can also be combined with our other solutions, where it can send the customer relevant SMS messages after the chat or phone call. The combination provides your customers with a unique service that is superior to most.
At InDialog.ai, we specialize in tailoring our intelligent solutions to your specific needs. So, our technologies are perfect for all service-oriented companies who want to build a good customer service without spending too many resources.
Groundbreakingly easy to implement. User-friendly design. Helps customers navigate the website. Quick response time. More data on your customer inquiries. A greater customer experience.
Just 2 months after Egedal Kommune (municipality) had integrated InDialog’s Phonebot, the number of inquiries handled by an employee from citizen service was reduced by 40%. What would it mean for your business if your employees had to handle 40% fewer customer inquiries?
The phonebot can easily be tailored to handle a ray of different tasks. Everything from bookings, answering questions or sorting calls. Our Phonebot will always be able to assist and relieve your customer service department.
Customer service around the clock. Goodbye to long phone queues. Infinitely scalable. Enormous resource savings. A less stressed-out organization. Constantly learns, never forgets. A solution with great flexibility. Understands dialects and blurred speech.
When your customers receive a text message after an ended conversation with one of our other bots, the customer can continue the given conversation in the same text message thread. Just like if they were writing with a human being.
The SMSbot is especially useful for those of you who need to send documents to the customers you are talking to. It can be anything from a booking confirmation to a service report, but it can also be a link that your customer needs in order to upload relevant information themselves.
Extended service opportunities. User-friendly design. Smooth customer experience. Automated all-around customer management.
Scenario: Your support staff are frustrated due to a vast amount of calls.
50-80% of all inquiries are repetitive and can
be automated by a Phonebot. Start to
relieve your employees today!
Scenario: Customers must go to your website themselves to fill out forms.
For less than one DKK per minute, a competent robot can handle simple processes so that your customers can orally fill in and send the necessary information while they are on the go.
Scenario: A midnight purchase stops due to doubt about a crucial question.
Unlike other employees, your bots never go to bed. They are ready to help your customers 24/7/365.
Scenario: Your only robot is the one telling customers they’re No. 32 in line!
With an InDialog Phonebot, your service startsinstantly, avoiding tiring phone queues.
NLP
We have perfected the use of Natural Language Processing (NLP), which helps our bots analyze and understand users’ languages. NLP allows the robot to recognize and identify patterns in the language. Our NLP builds on Google’s proven NLP model.
Machine Learning
InDialog is built using the latest technology. Machine Learning is one of them. Machine Learning makes the Chatbot, Phonebot and SMSbot better by every conversation they have. The robot analyzes the conversations and learns constantly – but never forgets.
Powerful Combination
The secret behind our industry leading technology is that InDialog’s bots are among the few in the world that use both NLP and Machine Learning in the same solution. The combination of these powerful technologies makes our bots as accurate as possible.
Easy to Implement
You do not have to be technical to use InDialog. We offer a ready-made solution that is groundbreakingly easy to implement on your website, connect to your phone, or integrate into other platforms. Reach out to our live support with questions – or let us train your team!
24/7 Instant Service
The rapid development in our society has caused customers to expect you to be available whenever they need to speak to you. InDialog’s bots are an easy way to meet and exceed your customers’ present expectations – while preparing your business for the future.
Human-robot Hybrid
If the customer needs to chat with a human, our bots will quickly forward the communication to the right employee, with a copy of the dialogue. Your customers will always get what they need, inquiries are executed faster, resources released and manual tasks reduced.
InDialog has a user-friendly interface and features:
Multilingual
Not everybody speaks 20 languages. InDialog does. Write to our chatbot and ask what languages it speaks!
Spelling Automation
All of our bots can understand messages with spelling or speech errors. This helps to ensure our high, succesful response rate.
Analytics
InDialog’s bots collect a lot of data about your customers, so you can learn more about their desires, problems and needs.
Integration
InDialog is integrated with 3000+ systems such as Facebook, and can also be integrated with your own systems and voicemail.
Bot Human Hybrid
InDialog can forward a conversation to the right employee in your company when the chatbot can’t answer the question. The perfect symphony between human and robot.
Conversation Flow
Your chatbot knows how to serve your customers best. Define a flow so the conversation flows easily or ask your customers to respond to a formula.
Support
Need help? Our experts within AI and customer service are always ready to give you the support you need in our live chat – or have them train your team.
Scale when ready
Start with a simple solution and add more functions to cover the entire customer journey.
Organizations report a reduction of up to 70 % in call, chat and/or email inquiries after implementing chatbots
By using InDialog you can:
Enhance your customers’ experience
You can ensure 24 hours of customer service with tailored questions for your industry. The chatbot, voicebot and SMS-bot works 24/7/365.
Get to know your customers and improve your service
You are able to collect data about your customers in terms of optimizing your services or products at the same time as GDPR is being respected. We are GDPR compliant.
Release resources and reduce manual tasks
By letting the chatbot, voicebot or SMS-bot answer standard questions you are able to release resources and reduce manual tasks. That gives you happy employees with more time for valuable customer interaction.
Handle more customer requests
There is no limitations to a chatbot. It can handle 100 requests at the same time without getting stressed out.
Retain your customers
By giving your customers a quick, personal and valuable answer to their questions they are more likely to return
Generate new leads
InDialog is there to guide new customers though the process of buying your product or service which is more likely to generate leads.
Take a look at how different industries use chatbots!
Lead generation
The chatbot, voice bot and SMSbot engages in a dialogue with the customer from the very beginning. Artificial Intelligence evaluates how interested the customer is and turns it over to sales department when the interest is real.
Customer Service
The chatbot, voicebot and SMSbot are answering questions about opening hours or it could send messages like: “We experience unstable internet in your area,” using real time information.
Marketing
Engage with potential customers through personal conversations in the channel they prefer.
Human Resources
Invite your employees to an interactive questionnaire through an active chatbot on your intranet. Happy employees increase productivity.
Guide and help citizens
When citizens consider moving, they have a lot of questions. The bot can answer questions about what it is like to live in a specific area, what they have to remember when moving, what the schools are like in the area and so on.
Automate and optimize
Administrative tasks like booking meetings, calendar updates and support functions can be taken care of by a bot.
Update Customer
The chatbot, voicebot and SMSbot can tell citizens when their trash is being collected or when a certain road repair is done.
Ease everyday life
As a parent it is hard to keep track of when the kids are having gym classes in school – ask the bot!
Lead generation
Chatbots, voice bots and SMSbots increase customer engagement and enhance the chances of converting a visitor on your website into a lead.
Customer Service
When shopping online customers might have questions about which product is better for their situation and the bot is able to answer those questions.
Personal shopping
Based on a few questions, the chatbot can help your customers to find exactly what they are looking for in your webshop.
Enhance the buyer experience
Send updates regarding the customer’s order in Messenger. The customer has every piece of information by the hand and after receiving the product the bot can ask for a review on trustpilot.
Secure better treatment
When booking an appointment at e.g. the doctor, the bot will ask why the appointment is needed in order to send the customer to the right person.
Ask an expert
For example, the bot is able to help dentists by answering questions about toothbrushing and what to do when a tooth is chipped.
Book consultations
Whether it is a consultations for the doctor, dentist or physiotherapist it is possible to book consultations through the bot.
Real life updates
The bot is able to start a dialogue with a patient. If there is an influenza pandemic at the moment the bot is able to tell the patient and ask them if they want to know more.
Customer Service
Automate a lot of your chat/phone traffic and enhance customer interactions every day. InDialog makes sure that there is the right balance between human and machine.
Book meetings
Your customers can book their next meeting with their financial adviser through the bot.
Ask an expert
The bot gives customers information and advice about consumer loan, mortgage and other services.
Lead generation
Chatbots, voicebots and SMSbots increase customer engagement and enhance the chances of converting a visitor on your website or through the phone into a lead.
A personal recommendation
As a tourist it is difficult to figure out what sights to see and where to eat. Tourists can ask the chatbot for a recommendation based on a couple of questions.
Book directly
Make it possible for customers to book a tour directly in the chatbot.
Increase buyer experience
Engage with potential customers through personal conversations in the channel they prefer.
Real life updates
The chatbot is able to give your customers live updates on how long the line is to a certain attraction.
Still need some inspiration on how to use bots in your business?
Talk to our experts!
Pricing
You have reached our simple and flexible pricing plans. You get all future updates for free. Choose from one of our four plans or start your 14 day trial today!
PREMIUM 999 €
- Artificial Intelligence
- Website intergration
- Chat “take-over”
- Analytics
- Integrated with more than 3000 systems such as Facebook, Slack, Teams and almost all other widely used systems
- User management
- Multiple languages
- GDPR-compliant privacy features
- Premium support
- Training session
- Evaluation session
- Ongoing product consultation
ENTERPRISE Fixed
EVERYTHING from premium including:
- Tailord analytic reports
- Service level rules
- Tailord roles
- Integration to own systems
Do you need a tailored solution for your business?
No business is identical. Let us get to know your business and deliver a tailor-made solution to fit your specific needs.
Talk to an Expert