Enhance your customer experience and optimize your business with InDialog!
Smart Artificial Intelligence chatbot, voicebot and SMSbot!
Make your business smarter by releasing resources, reducing manual tasks and ensuring a better customer experience with personal guidance and a 24-hour chat.
Chatbot
The chatbot has the functionalities: machine learning, artificial intelligence and NLP (Natural Language Processing). The chatbot answers all your customer inquiries 24/7/365 and can be integrated directly with your website and your company’s own systems. By implementing a chatbot you will release valuable resources and provide your customers with a unique service
Voicebot by widget
The voicebot by widget has the same functionality as the classic chatbot: answers customer inquiries 24/7/365, can be integrated directly with your company’s own systems and releases valuable resources. These features provide you with a unique and complete solution to inhance your customer service. The voice chat is directly linked to the chat feature, so your customers now can ask their questions directly in the chat. The customer will be provided with a written and spoken bot answer.
Voicebot by phone
Your customers can communicate with your InDialog through the phone. The feature makes the customer experience easier as the customer no longer is bound to chat. The voicebot includes all the same features as the written chatbot. The voicebot releases your employees who receive phone calls, respond to customer calls 24/7/365, can be integrated directly with your company’s own systems and releasing valuable resources.
SMSbot
The SMSbot has all the same features as the chat bot integrated to your website. In addition, the SMSbot can be combined with the voicebot by phone. All of the bots answers will be shown in the same text-thread, just like a normal SMS conversation. This combination provides your customers with a unique service that is not found by many other providers.
24/7 Instant Service
Customers expect you to be available 24/7 with instant online service. InDialog’s bot is an easy way to both meet and exceed customer expectations today – and prepare your business for the future.
Human-robot Hybrid
Perfect combination of human and robot. When your customer is in need of a real human being, the chatbot, voicebot or SMS-bot forwards the communication to the right employee to make sure your customers always get the best possible service. This gives you happier customers, releases resources and reduces manual tasks.
NLP
InDialog is also based on NLP (Natural Language Processing) to help it analyse and understand user input and respond. NLP makes it possible to recognize and understand patterns in the language. InDialog is one of the only bots that includes both NLP and machine learning. This gives it maximum accuracy.
Machine learning
InDialog is built with the newest technology. Machine Learning is one of them. With Machine Learning, the bot becomes better as conversations are coming through the system. It is constantly learning.
No technical skills?
You don’t need to have technical skills to get and operate our InDialog. It comes as a premade solution and you can enjoy our live support or let us train your team if you have any doubts.
InDialog has a user-friendly interface and features:
Multilingual
Not everybody speaks 20 languages. InDialog does. Check to see if your language is available.
Spelling Automation
InDialog is able to understand messages with misspelling. It automatically does spelling corrections to be able to understand the message from the customer.
Analytics
InDialog collects a lot of data from your customers. Which questions are the most common asked? When does your bot not respond? How long does an average conversation last? And so on.
Integration
InDialog can be integrated with Facebook, Slack, Skype, Twitter, Microsoft Cortana, your phone and your own systems in the company.
Bot Human Hybrid
InDialog can forward a conversation to the right employee in your company when the chatbot can’t answer the question. The perfect symphony between human and robot.
Conversation Flow
Your chatbot knows how to serve your customers best. Define a flow so the conversation flows easily or ask your customers to respond to a formula.
Support
Need help? Our experts within AI and customer service are always ready to give you the support you need in our live chat – or have them train your team.
Scale when ready
Start with a simple solution and add more functions to cover the entire customer journey.
Organizations report a reduction of up to 70 % in call, chat and/or email inquiries after implementing chatbots
By using InDialog you can:
Enhance your customers’ experience
You can ensure 24 hours of customer service with tailored questions for your industry. The chatbot, voicebot and SMS-bot works 24/7/365.
Get to know your customers and improve your service
You are able to collect data about your customers in terms of optimizing your services or products at the same time as GDPR is being respected. We are GDPR compliant.
Release resources and reduce manual tasks
By letting the chatbot, voicebot or SMS-bot answer standard questions you are able to release resources and reduce manual tasks. That gives you happy employees with more time for valuable customer interaction.
Handle more customer requests
There is no limitations to a chatbot. It can handle 100 requests at the same time without getting stressed out.
Retain your customers
By giving your customers a quick, personal and valuable answer to their questions they are more likely to return
Generate new leads
InDialog is there to guide new customers though the process of buying your product or service which is more likely to generate leads.
Take a look at how different industries use chatbots!
Lead generation
The chatbot, voice bot and SMSbot engages in a dialogue with the customer from the very beginning. Artificial Intelligence evaluates how interested the customer is and turns it over to sales department when the interest is real.
Customer Service
The chatbot, voicebot and SMSbot are answering questions about opening hours or it could send messages like: “We experience unstable internet in your area,” using real time information.
Marketing
Engage with potential customers through personal conversations in the channel they prefer.
Human Resources
Invite your employees to an interactive questionnaire through an active chatbot on your intranet. Happy employees increase productivity.
Guide and help citizens
When citizens consider moving, they have a lot of questions. The bot can answer questions about what it is like to live in a specific area, what they have to remember when moving, what the schools are like in the area and so on.
Automate and optimize
Administrative tasks like booking meetings, calendar updates and support functions can be taken care of by a bot.
Update Customer
The chatbot, voicebot and SMSbot can tell citizens when their trash is being collected or when a certain road repair is done.
Ease everyday life
As a parent it is hard to keep track of when the kids are having gym classes in school – ask the bot!
Lead generation
Chatbots, voice bots and SMSbots increase customer engagement and enhance the chances of converting a visitor on your website into a lead.
Customer Service
When shopping online customers might have questions about which product is better for their situation and the bot is able to answer those questions.
Personal shopping
Based on a few questions, the chatbot can help your customers to find exactly what they are looking for in your webshop.
Enhance the buyer experience
Send updates regarding the customer’s order in Messenger. The customer has every piece of information by the hand and after receiving the product the bot can ask for a review on trustpilot.
Secure better treatment
When booking an appointment at e.g. the doctor, the bot will ask why the appointment is needed in order to send the customer to the right person.
Ask an expert
For example, the bot is able to help dentists by answering questions about toothbrushing and what to do when a tooth is chipped.
Book consultations
Whether it is a consultations for the doctor, dentist or physiotherapist it is possible to book consultations through the bot.
Real life updates
The bot is able to start a dialogue with a patient. If there is an influenza pandemic at the moment the bot is able to tell the patient and ask them if they want to know more.
Customer Service
Automate a lot of your chat/phone traffic and enhance customer interactions every day. InDialog makes sure that there is the right balance between human and machine.
Book meetings
Your customers can book their next meeting with their financial adviser through the bot.
Ask an expert
The bot gives customers information and advice about consumer loan, mortgage and other services.
Lead generation
Chatbots, voicebots and SMSbots increase customer engagement and enhance the chances of converting a visitor on your website or through the phone into a lead.
A personal recommendation
As a tourist it is difficult to figure out what sights to see and where to eat. Tourists can ask the chatbot for a recommendation based on a couple of questions.
Book directly
Make it possible for customers to book a tour directly in the chatbot.
Increase buyer experience
Engage with potential customers through personal conversations in the channel they prefer.
Real life updates
The chatbot is able to give your customers live updates on how long the line is to a certain attraction.
Still need some inspiration on how to use bots in your business?
Talk to our experts!
Pricing
You have reached our simple and flexible pricing plans. You get all future updates for free. Choose from one of our four plans or start your 14 day trial today!
PREMIUM 499 €
Up to 100.000 monthly website visitors
- Artificial Intelligence
- Website-integration
- Chat “take-over”
- Analytics
- Facebook-integration
- User management
- Multiple languages
- GDPR-compliant privacy features
- Premium support
- Training session
- Evaluation session
- Ongoing product consultation
ENTERPRISE Fixed
Unlimited monthly website visitors
EVERYTHING from premium including:
- Tailord analytic reports
- Service level rules
- Tailord roles
- Integration to own systems
Do you need a tailored solution for your business?
No business is identical. Let us get to know your business and deliver a tailor-made solution to fit your specific needs.