Why does your company need a chatbot?
Who will benefit from a chatbot?
InDialog is a compound solution model which is made in advance. InDialog is trained and optimized with questions and answers made for your industry.
All types of industries can use InDialog’s chatbot. Some of the industries that use chatbots are: private companies, public institutions, e-commerce businesses, the health sector, and the banking and tourism industry.
The chatbot is in a dialog with the customer right from the start. Artificial Intelligence assesses how interested the customer is and passes on the customer to the sales department when the interest is large enough.
The chatbot answers questions about opening hours and it can send messages such as: “We a currently experiencing an unstable internet connection in your areas,” using real-time information.
Interact with potential customers through personal conversations on the exact platform they prefer to use.
Invite your employees to participate in an interactive questionnaire through an active chatbot on your intranet. Happy employees increase productivity.
Guide and help citizens
When a citizen relocates, many questions arise. The chatbot can answer questions about what it is like to live in a specific area, what to remember when moving, how the schools are in the area, and so on.
Automate and optimize
The chatbot can take care of administrative tasks such as booking of meetings, calendar updates, support functions and much more.
The chatbot can inform citizens when their trash is being picked up or when the road work on the street is finished.
Make everyday life easier
As parents, it is difficult to keep track of when the children should bring gym clothes with them – ask the chatbot!
The chatbot increases customer interaction and improves the chances of converting visitors to customers on your website.
When your customers buy online, they do not have any sales assistant to ask for advice. Which products best suit them and their situation? The chatbot can answer that!
Based on only a few questions, the chatbot can help your customers find exactly what they are looking for on your webshop.
Strengthen the buying experience
Send updates regarding the customer’s order in Messenger. The customer has all the information at hand and after receiving the product, the chatbot can request a review on Trustpilot.
Secure better treatment
When the patient books an appointment to e.g. the doctor, the chatbot can ask why the patient needs a time, and from there it can send the patient to the right professional.
Ask an expert
The chatbot can, for example, assist dentists by answering questions about toothbrushing and what to do if one has broken a tooth.
Whether it is a consultation to a doctor, dentist or physiotherapist, it is possible to book the consultation through the chatbot.
The chatbot can start a dialog with a patient. If there is an epidemic at the moment, the chatbot can inform the patient and ask them if they want to know more.
Automate most of your chat traffic and increase customer interaction every day. InDialog ensures that there is the right balance between human and robot.
Your customers can book their next meeting with their financial adviser through the chatbot.
Ask an expert
The chatbot provides your customers with information about consumer loans, mortgages and other services.
The chatbot increases customer interaction and it improves the chances of converting a visitor on your website into an actual customer.
A personal recommendation
As a tourist, it can be difficult to figure out which sights to see and where to eat. The chatbot can give tourists recommendations based on a few questions.
Enable customers to book tours directly through the chatbot.
Interact with potential customers through personal conversations on the platform they prefer.
The chatbot can provide your customers with live updates. For example, about how long the queue is for a specific ride.
The benefits of a chatbot
- An even better and innovative customer experience on your website
- Help your customers 24/7
- Streamline your customer service and save time & money
- Reduce many manual tasks
- Convert vistors to customers
- Convert inquiries to immediate answers
- Teach your chatbot about your business and let it answer the most common questions
- Display relevant products or landing pages directly in the chat
- Customize your chatbot so it fits your business needs
- Name your chatbot yourself
- Forward to an employee, if the question requires it
- The chatbot is SEO-optimized to help with your ranking on Google
How a chatbot works
- The chatbot is integrated directly with your website and your company’s own systems
- The chatbot has a correct response rate of over 95%
- We start off by scanning your entire website so that the chatbot can learn everything about your business
- Any time a question cannot be answered, the chatbot can learn it for the next time
- The chatbot can answer your customers exactly like your other employees
- The chatbot is based on Artificial Intelligens, Machine Learning & Natural Language Processing
- Our chatbot speaks over 20 languages
- The chatbot can be integrated with Facebook, Slack, Skype, Twitter, Microsoft Cortana og other systems.
Behind the solutions
We have perfected the use of Natural Language Processing (NLP), which helps our bots analyze and understand users’ languages. NLP allows the robot to recognize and identify patterns in the language. Our NLP builds on Google’s proven NLP model.
InDialog is built using the latest technology. Machine Learning is one of them. Machine Learning makes the Chatbot, Voicebot and SMSbot better by every conversation they have. The robot analyzes the conversations and learns constantly – but never forgets.
The secret behind our industry-leading technology is that InDialog’s bots are among the few in the world that use both NLP and Machine Learning in the same solution. The combination of these powerful technologies makes our bots as accurate as possible.
Easy to Implement
You do not have to be technical to use InDialog. We offer a ready-made solution that is groundbreaking easy to implement on your website, connect to your phone, or integrate into other platforms. Reach out to our live support with questions – or let us train your team!
24/7 Instant Service
The rapid development in our society has caused customers to expect you to be available whenever they need to speak to you. InDialog’s bots are an easy way to meet and exceed your customers’ present expectations – while preparing your business for the future.
If the customer needs to chat with a human, our bots will quickly forward the communication to the right employee, with a copy of the dialogue. Your customers will always get what they need, inquiries are executed faster, resources released and manual tasks reduced.
Let’s have a non-binding talk about your options with InDialog.ai
No business is exactly alike. Let us get to know your company and provide a tailor-made solution to suit your specific needs.