Skip links

Chatbot – 24/7/365 Customer Service

Why does your company need a chatbot?

Happy and satisfied customers are crucial to any company. Everyone wants to give their customers the best possible customer experience. But how can you become more available, answer even more inquiries, and simultaneously offer personal help to your website visitors?

Your company + InDialog = a strong and winning combination!

Customer service employee of the year

You know the feeling for sure – the phones are ringing and new e-mails are constantly ticking in while you are busy developing your business, attending to all sorts of administrative tasks and making sure that budgets are met. Even though you are aware that customer satisfaction should be your biggest focus, you can neither find the time nor the resources.

We have the solution

At InDialog, we have the solution for how you can be accessible for your customers 24 hours a day, 7 days a week, all 365 days of the year. Let your tailored chatbot provide service and satisfaction to your customers while you can instead focus on non-standardized tasks and projects that are time consuming and challenging.

Your new employee

The chatbot can answer all questions about your company. Unlike a human being, it never has a bad day – and what it does not know yet, it can learn for the next time a customer asks the same or a similar question. If an inquiry requires an employee, it is possible to set the chatbot to forward the chat to an employee, inform about your opening hours, or present a contact form.

Personalized to your company

In a time where customers expect fast and personal service, the chatbot is your customer service employee of the year. For a fixed low monthly price, you can give your customers a better customer experience and personalized service on your website.

Who will benefit from a chatbot?

InDialog is a compound solution model which is made in advance. InDialog is trained and optimized with questions and answers made for your industry.

All types of industries can use InDialog’s chatbot. Some of the industries that use chatbots are: private companies, public institutions, e-commerce businesses, the health sector, and the banking and tourism industry.

Lead generation

The chatbot is in a dialog with the customer right from the start. Artificial Intelligence assesses how interested the customer is and passes on the customer to the sales department when the interest is large enough.

Customer service

The chatbot answers questions about opening hours and it can send messages such as: “We a currently experiencing an unstable internet connection in your areas,” using real-time information.


Interact with potential customers through personal conversations on the exact platform they prefer to use.

Human Resources

Invite your employees to participate in an interactive questionnaire through an active chatbot on your intranet. Happy employees increase productivity.

Guide and help citizens

When a citizen relocates, many questions arise. The chatbot can answer questions about what it is like to live in a specific area, what to remember when moving, how the schools are in the area, and so on.

Automate and optimize

The chatbot can take care of administrative tasks such as booking of meetings, calendar updates, support functions and much more.

Customer service

The chatbot can inform citizens when their trash is being picked up or when the road work on the street is finished.

Make everyday life easier

As parents, it is difficult to keep track of when the children should bring gym clothes with them – ask the chatbot!

Lead generation

The chatbot increases customer interaction and improves the chances of converting visitors to customers on your website.

Customer service

When your customers buy online, they do not have any sales assistant to ask for advice. Which products best suit them and their situation? The chatbot can answer that!

Personal shopping

Based on only a few questions, the chatbot can help your customers find exactly what they are looking for on your webshop.

Strengthen the buying experience

Send updates regarding the customer’s order in Messenger. The customer has all the information at hand and after receiving the product, the chatbot can request a review on Trustpilot.

Secure better treatment

When the patient books an appointment to e.g. the doctor, the chatbot can ask why the patient needs a time, and from there it can send the patient to the right professional.

Ask an expert

The chatbot can, for example, assist dentists by answering questions about toothbrushing and what to do if one has broken a tooth.

Book consultations

Whether it is a consultation to a doctor, dentist or physiotherapist, it is possible to book the consultation through the chatbot.

Live updates

The chatbot can start a dialog with a patient. If there is an epidemic at the moment, the chatbot can inform the patient and ask them if they want to know more.

Customer service

Automate most of your chat traffic and increase customer interaction every day. InDialog ensures that there is the right balance between human and robot.

Book meetings

Your customers can book their next meeting with their financial adviser through the chatbot.

Ask an expert

The chatbot provides your customers with information about consumer loans, mortgages and other services.

Lead generation

The chatbot increases customer interaction and it improves the chances of converting a visitor on your website into an actual customer.

A personal recommendation

As a tourist, it can be difficult to figure out which sights to see and where to eat. The chatbot can give tourists recommendations based on a few questions.

Book directly

Enable customers to book tours directly through the chatbot.


Interact with potential customers through personal conversations on the platform they prefer.

Live updates

The chatbot can provide your customers with live updates. For example, about how long the queue is for a specific ride.

The benefits of a chatbot

  • An even better and innovative customer experience on your website
  • Help your customers 24/7
  • Streamline your customer service and  save time & money
  • Reduce many manual tasks
  • Convert vistors to customers
  • Convert inquiries to immediate answers
  • Teach your chatbot about your business and let it answer the most common questions
  • Display relevant products or landing pages directly in the chat
  • Customize your chatbot so it fits your business needs
  • Name your chatbot yourself
  • Forward to an employee, if the question requires it
  • The chatbot is SEO-optimized to help with your ranking on Google

How a chatbot works

  • The chatbot is integrated directly with your website and your company’s own systems
  • The chatbot has a correct response rate of over 95%
  • We start off by scanning your entire website so that the chatbot can learn everything about your business
  • Any time a question cannot be answered, the chatbot can learn it for the next time
  • The chatbot can answer your customers exactly like your other employees
  • The chatbot is based on Artificial Intelligens, Machine Learning & Natural Language Processing
  • Our chatbot speaks over 20 languages
  • The chatbot can be integrated with Facebook, Slack, Skype, Twitter, Microsoft Cortana og other systems.

Behind the solutions


We have perfected the use of Natural Language Processing (NLP), which helps our bots analyze and understand users’ languages. NLP allows the robot to recognize and identify patterns in the language. Our NLP builds on Google’s proven NLP model.

Machine Learning

InDialog is built using the latest technology. Machine Learning is one of them. Machine Learning makes the Chatbot, Voicebot and SMSbot better by every conversation they have. The robot analyzes the conversations and learns constantly – but never forgets.

Powerful Combination

The secret behind our industry-leading technology is that InDialog’s bots are among the few in the world that use both NLP and Machine Learning in the same solution. The combination of these powerful technologies makes our bots as accurate as possible.

Easy to Implement

You do not have to be technical to use InDialog. We offer a ready-made solution that is groundbreaking easy to implement on your website, connect to your phone, or integrate into other platforms. Reach out to our live support with questions – or let us train your team!

24/7 Instant Service

The rapid development in our society has caused customers to expect you to be available whenever they need to speak to you. InDialog’s bots are an easy way to meet and exceed your customers’ present expectations – while preparing your business for the future.

Human-robot Hybrid

If the customer needs to chat with a human, our bots will quickly forward the communication to the right employee, with a copy of the dialogue. Your customers will always get what they need, inquiries are executed faster, resources released and manual tasks reduced.

Let’s have a non-binding talk about your options with

No business is exactly alike. Let us get to know your company and provide a tailor-made solution to suit your specific needs.

Talk to an expert