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Phonebot - voice-controlled customer service

Why does your company need a Phonebot?

Does your company or organization deal with a lot of inquiries by phone every day? And would you like to be able to offer them even better, faster and smarter service, but there are neither enough employees nor budget?  This is where our intelligent Phonebot comes into play. The Phonebot solution is ready when the phones are ringing – whether it be a late evening, weekend og public holiday. It can answer all the most common questions and forward the call to an employee if it does not know the answer – yet. Because the Phonebot can learn everything!

Your company + InDialog = a strong and winning combination!

Voice-controlled customer service – completely automatic

Most large companies and organizations are aware of the problem that people want personal and relevant customer service and help, but there are simply not enough hours in the day or resources to draw on.

We have the solution

We have the solution for how you can be there for your customers – also outside opening hours, lunch breaks and on public holidays. With your very own specially developed and personalized Phonebot, your customers, citizens or member can call you and have their call answered at any time, 24 hours a day, all year round.

Your new employee

Many people prefer phone calls over e-mail or chat. This is where the Phonebot comes into play. Our innovative solution is a robot based on artificial intelligence that can answer your customers’ questions directly through the phone. Just like a real customer service employe.

Personalized to your company

The Phonebot learns all about your business by your website for all the information. If it needs to learn more, you can very easily add it to the system yourself, so that your Phonebot can continuously provide better and more accurate answers.

Multi-functional Phonebot

One feature that makes the Phonebot particularly smart is that it can send the answer directly to the customer’s phone as an SMS, e.g. confirmation of an appointment, nearest location, and so on. The phonebot can also forward the call to an available employee or inform about opening hours.

Who will benefit from a Phonebot?

InDialog is a compound solution model which is made in advance. InDialog is trained and optimized with questions and answers made for your industry.

All types of industries can use InDialog’s Phonebot. Some of the industries that use Phonebots are: private companies, public institutions, e-commerce businesses, the health sector, and the banking and tourism industry.

Lead generation

The Phonebot is in a dialog with the customer right from the start. Artificial Intelligence assesses how interested the customer is and passes on the customer to the sales department when the interest is large enough.

Customer service

The Phonebot answers questions about opening hours and it can say messages such as: “We a currently experiencing an unstable internet connection in your areas,” using real-time information.


Interact with potential customers through personal conversations on the exact platform they prefer to use.

Human Resources

Invite your employees to participate in an interactive questionnaire through an active Phonebot on your intranet. Happy employees increase productivity.

Guide and help citizens

When a citizen relocates, many questions arise. The Phonebot can answer questions about what it is like to live in a specific area, what to remember when moving, how the schools are in the area, and so on.

Automate and optimize

The Phonebot can take care of administrative tasks such as booking of meetings, calendar updates, support functions and much more.

Customer service

The Phonebot can inform citizens when their trash is being picked up or when the road work on the street is finished.

Make everyday life easier

As parents, it is difficult to keep track of when the children should bring gym clothes with them – ask the Phonebot!

Lead generation

The Phonebot increases customer interaction and improves the chances of converting visitors to customers on your website.

Customer service

When your customers buy online, they do not have any sales assistant to ask for advice. Which products best suit them and their situation? The Phonebot can answer that!

Personal shopping

Based on only a few questions, the Phonebot can help your customers find exactly what they are looking for on your webshop.

Strengthen the buying experience

Send updates regarding the customer’s order in Messenger. The customer has all the information at hand and after receiving the product, the Phonebot can request a review on Trustpilot.

Secure better treatment

When the patient books an appointment to e.g. the doctor, the Phonebot can ask why the patient needs a time, and from there it can send the patient to the right professional.

Ask an expert

The Phonebot can, for example, assist dentists by answering questions about toothbrushing and what to do if one has broken a tooth.

Book consultations

Whether it is a consultation to a doctor, dentist or physiotherapist, it is possible to book the consultation through the Phonebot.

Live updates

The Phonebot can start a dialog with a patient. If there is an epidemic at the moment, the Phonebot can inform the patient and ask them if they want to know more.

Customer service

Automate most of your phone traffic and increase customer interaction every day. InDialog ensures that there is the right balance between human and robot.

Book meetings

Your customers can book their next meeting with their financial adviser through the Phonebot.

Ask an expert

The Phonebot provides your customers with information about consumer loans, mortgages and other services.

Lead generation

The Phonebot increases customer interaction and it improves the chances of converting a visitor on your website into an actual customer.

A personal recommendation

As a tourist, it can be difficult to figure out which sights to see and where to eat. The Phonebot can give tourists recommendations based on a few questions.

Book directly

Enable customers to book tours directly through the Phonebot.


Interact with potential customers through personal conversations on the platform they prefer.

Live updates

The Phonebot can provide your customers with live updates. For example, about how long the queue is for a specific ride.

The benefits of a Phonebot

  • An even better and innovative customer experience on your website
  • Help your customers and answer their phone calls 24/7
  • Streamline your customer service and  save time & money
  • Reduce many manual tasks and save valuable resources
  • Teach your Phonebot about your business and let it answer the most common questions
  • Customize your chatbot so it fits your business needs
  • Name your chatbot yourself
  • Forward to an employee, if the question requires it
  • Send an automatic SMS with appointments, nearest locations, etc. after or during the call

How a Phonebot works

  • The Phonebot has a correct response rate of over 95%
  • We start off by scanning your entire website so that the Phonebot can learn everything about your business
  • Any time a question cannot be answered, the Phonebot can learn it for the next time
  • The Phonebot can answer your customers exactly like your other employees
  • The Phonebot is based on Artificial Intelligens, Machine Learning & Natural Language Processing
  • Our Phonebot speaks over 20 languages
  • The Phonebot can be integrated with Skype, Microsoft Cortana, your answering machine, and other systems.
  • The Phonebot can send and SMS with relevant information after or during the conversation

Let’s have a non-binding talk about your options with

No business is exactly alike. Let us get to know your company and provide a tailor-made solution to suit your specific needs.

Talk to an expert